Search

    Frequently Asked Questions

    Where can I view the availability of the apartments?

    The best way to check the availability of our apartments is through our booking system, which can be accessed here.


    How much does one apartment cost?

    The price of the apartments depends on the time of year. The best way to check the price for a given time is through our booking system, which can be accessed here.


    Does the price depend on the number of people or the number of apartments?

    The price depends on both the number of apartments and the number of people: there are limits on the number of people per apartment. The best way to check the occupancy limits for the apartments is through our booking system, which can be accessed here.


    How many people can sleep in one apartment if we sleep on camping mattresses, for example?

    One apartment (37 m²) is meant for a family with a maximum of two adults and two children. Sometimes a family with three children, for example, may be accommodated in one apartment if the family has one or more very small children. As a general rule, families of more than four should rent the whole cabin, or two apartments.

    In unavoidable situations one adult or an older child may sleep on a mattress on the floor.

    The best way to check the occupancy limits for the apartments is through our booking system, which can be accessed here.


    What kinds of amenities do the apartments include?

    All of our apartments include a toilet with soap, a shower and shampoo, a hair dryer, a sauna, a mini-kitchen, a TV, two beds, one sofa bed (145 cm) and terrace. The mini-kitchen is equipped with a refrigerator, a stove with two burners, a microwave oven, a coffee maker, an electric kettle, a pot, a frying pan and basic dishes and silverware for four people.


    What is included in the price of an apartment?

    The price includes a buffet breakfast, towels, bedding, a parking place with a car heating post and cleaning after check-out.


    Are towels included in the price of the apartment?

    Yes, towels are included in the price, as well as bedding.


    Can I bring a pet into the apartment?

    Yes you can, as we also have pet-friendly apartments. Please inform us in advance if you are planning to bring your pet along.


    Is it possible to receive an extra bed or travel bed for a small child?

    Yes, by request.


    What time can I check in and at what time do I have to check out? Can I arrange additional time?

    The normal check-in time is between 4:00 p.m. and 11:00 p.m. and the check-out time is 8:00 a.m. to 12:00 noon. The nightreceptioniston dutyat 11 pm to 8am. The Holiday Village reception is open from 8:00 a.m. to 11:00 p.m. Guests whoarrive atthe resort townlate at night,isplease to announcethe arrival timeeitherby email or telephone


    I cannot pay for the apartment online. How do I book and pay for the room?

    You may make the reservation by sending us an e-mail at info@schv.fi. The payment will be handled separately.


    Do you have cancellation availabilities or a waiting list for cancellations?

    Yes, we have a waiting list.


    Do you have luggage storage possibilities?

    Yes, for guests who are arriving at or leaving the hotel.


    What kind of parking do you offer?

    Our customers are provided with a free outdoor parking place with a car heating post.


    Where is breakfast served?

    Breakfast is served in the Christmas House restaurant, which is located near the cabins. You may view the location of the restaurant here. Breakfast is included in the price of the apartment.


    Where is the nearest store located?

    The nearest grocery store, Siwa, is about a two-kilometre walk from the village. There is a large supermarket, Citymarket, located around five kilometres away. The stores located in the centre of town are about eight kilometres away.

    There are also stores located in the Santa Claus Holiday Village which offer Lapland-themed souvenirs, groceries and other items.


    What kinds of transport connections are there to the centre?

    You can get to the centre of Rovaniemi in ten minutes by taxi, bus or by your own car. The airport is around five minutes away. You can also order our free transport to and from the airport.