Privacy Policy

1. General Provisions

This Privacy Policy applies to users of the Website at https://santaclausholidayvillage.fi. The Controller of personal data is Santa Claus Holiday Village Oy. For privacy-related inquiries, please contact: info@schv.fi Last updated: 12.5.2026

2. Personal Data

Following the implementation of Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation, GDPR), we inform you that we process personal data for the following purposes:

1. performance of the contract or taking action at the request of the user before concluding a contract (GDPR Article 6(1)(b))
2. responding to inquiries (GDPR Article 6(1)(f))
3. handling complaints and claims (GDPR Article 6(1)(b))
4. fulfilling legal obligations and maintaining accounting records (GDPR Article 6(1)(c))
5. sending newsletters based on the user’s consent (GDPR Article 6(1)(a))
6. improving service quality, conducting feedback surveys and enhancing customer experience (GDPR Article 6(1)(f))
7. displaying personalized marketing content on social media platforms based on the user’s consent (GDPR Article 6(1)(a))

Providing personal data is voluntary, but in some cases necessary for using the services. If the processing of personal data is based on consent, the user may withdraw consent at any time by contacting info@schv.fi. Personal data is stored only for as long as necessary to fulfill the purpose of processing, comply with legal obligations or resolve possible legal claims.

The user has the right to:

• access personal data
• request correction of personal data
• request deletion of personal data
• restrict the processing of personal data
• object to the processing of personal data
• transfer personal data from one system to another
• file a complaint with a supervisory authority

Information related to payment transactions may be transferred directly to the payment service provider. Website users may subscribe to newsletters and provide their contact information for marketing and customer communication purposes. Users may also consent to targeted advertising on social media platforms.

3. Data Recipients

We use service providers and technical partners for website maintenance, analytics, marketing and reservation processing. Appropriate agreements regarding data processing and confidentiality have been concluded with all partners. Personal data is processed only to the extent necessary for providing the services.

4. Cookies

Cookies are stored in the user’s browser and device when visiting the Website. We use technical cookies to ensure the proper functioning of the Website, remember user settings and analyse website usage.

Cookies do not allow us to access the user’s private files or information stored on the device beyond the data contained in the cookies themselves.

We use cookies and similar technologies for:

• improving website functionality
• analysing website traffic
• improving user experience
• personalising content and marketing

Users may accept or reject non-essential cookies and manage cookie settings at any time through the privacy settings.

We use the following types of cookies:

1. Necessary cookies required for the operation of the Website
2. Analytics cookies used to analyse website traffic and improve performance
3. Marketing cookies used to personalise content and advertising